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Call Center / BPO Services
As offshore outsourcing goes mainstream, multinationals are hiring Indian companies in a big way. Indian companies such as TCS, Wipro and Infosys started using offshore outsourcing to their advantage around a decade ago by wooing customers with significant cost-benefits.To take advantage of outsourcing boom UNI is also planning to enter in Call Centre and BPO Services in a big way by opening a Call Centre providing the same services for which UNI known for to the clients from India and abroad.
Scope for process improvements and long term cost savings are enhanced when end-to-end processes are outsourced instead of isolated tasks due to the interrelation of specific tasks and the ability to plan a strategy for the reengineering of the process for optimum productivity. Over the years UNI has developed capabilities and expertise to manage a wide range of processes and provide a solution.
We at UNI believe that the customer is the lifeblood of our business. Our firm plans to handle services like Helpdesks,On-line customer support, emergency responses, inbound call taking, outbound telemarketing and simple telephone answering service. Other customer support functions that our company specializes in are customer retention, complaint and query resolution, billing queries.
We are striving to establish quality customer care in order to win new customers and retain the existing ones
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